Terms and conditions
Template: fill in the [bracketed] company details and have these texts checked by a lawyer before launch.
1. Who we are
CustomIsBetter is operated by [Company name, legal form], [registered office address], enterprise number [BCE/KBO number], VAT [BE0…]. Contact: hello@customisbetter.com.
2. Scope
These terms apply to every order placed on customisbetter.com. Business orders based on a quote also follow the terms stated in that quote.
3. Orders and prices
Prices are in euro and include VAT. Shipping costs are shown before you pay. The contract is concluded when your payment is confirmed; you then receive a confirmation email.
4. Payment
Payments are processed by Stripe. We never see or store your card details. Business customers can also pay by invoice; payment is due within the term stated on the invoice.
5. Your design and the proof
You are responsible for checking the text (spelling, dates, names), the layout and the product colour in the preview before you order. We engrave the design exactly as you submitted or approved it. If you ask for a proof, nothing is engraved until you approve it by email.
6. About laser engraving
The 3D preview is a close simulation. The shade of the mark depends on the metal and its finish, and small variations in position (about 1 to 2 mm) are normal for engraving by hand on curved products. These are not defects.
7. Content you provide
You confirm you have the right to use the text, logos and images you upload. We may refuse content that is unlawful, offensive or infringes the rights of others, and refund you in that case.
8. Right of withdrawal
Under EU and Belgian consumer law (Directive 2011/83/EU art. 16(c), Belgian Code of Economic Law art. VI.53, 3°) the 14-day right of withdrawal does not apply to goods made to your specifications or clearly personalised. All our products are engraved to order. See our returns and refunds policy for what we do when something is wrong.
9. Legal guarantee
You have a 2-year legal guarantee of conformity from delivery. Faulty, damaged or wrongly engraved items are replaced or refunded, as explained in our returns and refunds policy.
10. Delivery
Delivery times and costs are described in our shipping policy. The risk of loss or damage passes to you when you (or someone you name) receive the parcel.
11. Liability
We are not liable for damage caused by misuse of the product or by content you supplied. Nothing in these terms limits our liability where the law does not allow it.
12. Business customers
For businesses, VAT is charged unless a valid EU VAT number allows reverse charge. The statutory consumer rights described above apply to consumers only.
13. Privacy
We handle your personal data as described in our privacy policy.
14. Complaints and disputes
Contact us first at hello@customisbetter.com; we answer within 2 working days. Consumers can also turn to the Belgian Consumer Mediation Service (consumentenombudsdienst.be / mediationconsommateur.be). Belgian law applies; consumers keep the protection of the mandatory laws of their country of residence.